OCLC ILLiad is a model, implemented in software, of the interlibrary loan process.
Developed in the ILL Department at Virginia Tech, it is the only ILL product created as a result of ILL staff review of the entire ILL operation. The result is a superior product which encompasses every action in the ILL process, producing a highly efficient and effective work environment. This environment enhances customer service while significantly reducing costs and staff workload.
Here's a pro tip: If you're just not sure whether what you are looking for is a book, a book chapter, or an article, or something altogether else, you can just fill out as much information as you can scrape together using the "Other (free text)" form (click for link, authetntication required)
